The employees are very rude, not willing to help. Love to find great savings when I'm in the store!!
I used to really like this Ulta and it used to be my favorite one. However lately every time I visit I have had a negative experience thanks to the employees to the point that I'm just kinda like nah, i would rather not have my evening ruined by rudeness. My last visit all the employees were gathered around a makeup display that i was waiting to look at, gossiping like high schoolers (although to be fair they didn't look much older than high schoolers). No one really acknowledged or acted like there were customers in the store, it was awkward.
My past few experiences have been marred by cashier rudeness. I was met with an attitude for asking about a sale sign and having a price double checked. I've always been very polite because I know being a retail cashier can suck but i don't think it's too much to just be kind in return.
I've been to the Ulta in Goshen and I loved it. The Ulta in Warsaw turned me off quite a bit. Upon walking in I wasn't greeted which is not a huge deal. I actually needed help finding what I was looking for so I stood at the front door like a deer in headlights for a few minutes and still no one approached me. I decided to venture into the store down numerous aisles and finally found the one I was looking for it. By now I've had a number of Associates walked by me and no one offered to assist me. So I got my phone out and looked up what I was looking for and found that Target had it for cheaper so I went elsewhere. I'll definitely be back to Ulta in Goshen definitely not Warsaw. Customer service is key.
Ciara is THE best for hair. Cheaper than the others and super good customer service I’ve been coming to her for almost a year now and will follow her if she ever happens to leave.
I'll probably start shopping more at the Fort Wayne Ultas if i can, I shopped there for years before moving and can't remember ever feeling dread when walking into their stores.
On one hand, this store has a great selection of beauty products for men and women. Many products they sell aren't available anywhere else in the area, which before, could only be ordered online. But with convenience comes price. Their stuff is more on the pricey side. So to sum up my review, Ulta it's a great place to pick up hard to find products, but you are better off ordering them online if you're willing to wait for delivery.
Ulta Beauty is a US Hair Care Studio based in Warsaw, Indiana. Ulta Beauty is located at 600 W 300 N, Warsaw, IN 46582, USA.
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