A good manager would have sent someone to local grocery stores to purchase all of the avocados needed for the rest of the weekend. Customer service is clearly not a priority at The Warsaw Hacienda.
After recently moving here from New Mexico, I have to say this food was pretty good. It's certainly not New Mexican quality, but it has a really good taste, good portions, and a pretty decent menu. They need a little help working on their salsa for their chips, but it's bearable for the true New Mexican and certainly good food.
My husband and I just had the worst service we've ever had here. The food was amazing as always, but our server was terrible. He acted like he couldn't get us out the door fast enough. We wanted dessert, but was never asked and with his attitude, my husband told me "Let's just go. We'll get something somewhere else." I really wanted to cream straws too!! Really disappointed in the service today. This is our favorite Hacienda too.
Generally this place is decent. Went there last night and received the worst service I've ever had. The waiter took 10 mins to acknowledge us, which isn't to bad, but he wasn't busy. We ordered our food instantly because I had a feeling it would be awhile till we would see him again. During our wait for our food there was an older group on the deck that received their food but didn't get silverware, I saw them come in, request silverware and about 5 mins later had to come in and request it again. Anyway...We waited about an hour and a half from the time we got to our seats without any food. All the while the wait staff were laughing and joking in the corner. We walked out.
With all the Mexican Restaurants in Warsaw, IN, you would think they would try to be more customer service oriented. We go to Hacienda in Warsaw mainly because we love the Table-side Guacamole. Last night we were told that they were out of avocados. What? A Mexican restaurant is out of avocados early on a Saturday evening? (6:00 PM). In place of our favorite, we were offered a small dish of guacamole that had been prepared that morning. Not even close to the table-side experience.
Slow service at first, but after we told em we were in a hurry, it went smooth
Unhappy longtime customers for sure.
When the manager came around to see how everything was, she was told we were upset that they were out of avocados and we could not get what we came there for - the table-side guacamole. Her response was "yeah, I don't know what happened". . Really?
Hacienda Mexican Restaurant is a US Restaurant based in Warsaw, Indiana. Hacienda Mexican Restaurant is located at 3805 Lake City Hwy, Warsaw, IN 46580, USA.
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